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Users occasionally ask whether our scanners are compatible with USB 3.0 — the answer is yes. Originally, we designed our scanners with USB 2.0 support. USB 3.0 is backwards compatible with USB 2.0, so our scanners are compatible with USB 3.0 as well.
On a more technical note, we should mention that some USB 3.0 controllers offer USB 2.0 support in emulation mode. So the compatibility, in fact, depends on the quality of the emulation running on a particular chipset.
The same principle is applicable for USB 3.1 support. Additionally, check this article for a solution for some laptops configuration with specific USB 3.1 ports and chipsets.
On the basis of our experience and the experience of our customers, we have added several USB 3.0 chipsets to our recommended list.
Note: other Intel chipsets may also be supported
To check your chipset manufacturer and series, open the Windows Device Manager and expand the Universal Serial Bus controllers section:
Important issues to keep in mind: in some cases you may need to update the chipset drivers.
We are here to help! If you have any questions or issues, please do not hesitate to contact our team by emailing email@example.com or by clicking on "Contact Us" button on the bottom part of the screen. We will always be happy to assist you and will get back to you as soon as we can.