USB 3.0 and 3.1 compatibility

General information

Users occasionally ask whether our scanners are compatible with USB 3.0 — the answer is yes. Originally, we designed our scanners with USB 2.0 support. USB 3.0 is backwards compatible with USB 2.0, so our scanners are compatible with USB 3.0 as well.

On a more technical note, we should mention that some USB 3.0 controllers offer USB 2.0 support in emulation mode. So the compatibility, in fact, depends on the quality of the emulation running on a particular chipset.

The same principle is applicable for USB 3.1 support. Additionally, check this article for a solution for some laptops configuration with specific USB 3.1 ports and chipsets.

Performance tips

  1. For the best performance, we recommend installing the latest drivers for Artec scanners (which are included in Artec Studio versions 9.2.5.4, 10, 11 and 12).
  2. Some of our clients report that discontinued scanners (Artec MHT, MH, S, L and M) may work with USB 3.0, but we recommend USB 2.0 for these devices.
  3. We also recommend that you check out another article: How to increase your PC’s performance.

Recommended chipsets and USB controllers

On the basis of our experience and the experience of our customers, we have added several USB 3.0 chipsets to our recommended list.

Intel

  • Intel Panther Point PCH - USB 3.0 xHCI controller
  • Intel(R) 8 Serie/C220

Note: other Intel chipsets may also be supported

ASMedia Technology

  • ASMedia XHCI1.0
  • ASMedia ASM1042 USB 3.0 xHCI controller
  • ASMedia ASM1042 USB 3.0 xHCI controller
  • ASMedia ASM1042 USB 3.0 xHCI controller

Fresco Logic

  • Fresco Logic FL1009

NEC

  • NEC uPD720200 USB 3.0
  • NEC uPD720200 USB 3.0 host controller
  • NEC uPD720200 USB 3.0 host controller

Non-recommended chipsets and USB controllers

VIA

  • VIA USB 3.0 eXtensible host controller

How to check the chipset manufacturer

To check your chipset manufacturer and series, open the Windows Device Manager and expand the Universal Serial Bus controllers section:

Important issues to keep in mind: in some cases you may need to update the chipset drivers.

We are here to help! If you have any questions or issues, please do not hesitate to contact our team by emailing support@artec-group.com or by clicking on "Contact Us" button on the bottom part of the screen. We will always be happy to assist you and will get back to you as soon as we can.

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