Privacy Policy

This Privacy Statement is part of the Terms of Use/License (the “Agreement”) governing the use of the Artec Software (the “Software”) which may operate on any type of computing device and applies to your use of the Software and the www. artec3d. com website (the “Website”). Artec Europe S. a. r. l. (“Artec”, “we” or “us”) values the privacy of our customers (collectively or individually, “Users”) who use www. artec3d. com web site, and other websites, online services, or content (e.g., widgets, feeds, and applications) owned or operated by us (collectively, “Artec Services”), and our goal is to protect your private information.

Please read this Privacy Policy before using Artec Services or submitting any personal information on the Site. By using Artec Services, you are accepting the practices described in this Privacy Policy. These practices may be changed, but any changes will be posted, and changes will only apply to activities and information on a forward-going, not retroactive basis. You are encouraged to review the Privacy Policy whenever you use Artec Services to make sure that you understand how any personal information you provide will be used.

Personal information we collect

We receive only the information you knowingly provide to us. We collect your Personal Information (including certain contact and payment data you provide us) when you submit a request or make an order via Artec Services.

If you place an order through Artec Services, we will use your name and email address to send you order verification, shipping confirmation and delivery status emails, as the case may be.

The term “Personal Information” as used in this Privacy Policy shall mean information about you that is personally identifiable to you, like your name, address, email address or phone number, credit or debit card and other billing information, shipping address, as well as other non-public information that is associated with the foregoing.

By submitting Personal Information to us, you agree to the terms of this Privacy Policy and you expressly and irrevocably consent to the processing of your Personal Information according to this Privacy Policy.

Your Personal Information may be processed by Artec in the country where it was collected, as well as in other countries (including the United States of America) where laws regarding processing of Personal Information may be less stringent than the laws in your country.

Non-personal information we collect

We may track, collect and report aggregate data regarding user activity and Artec Services usage. Artec may use this data for commercial purposes, but we shall not share any personally identifiable information except as expressly specified herein or in the Artec Terms of Use.

We may collect and use technical data and information about the User’s device and the system and application software incorporated on the device to facilitate the provision of software updates, support and other services to the User (if any) related to Artec Services. We may use this information at our discretion, including to improve our offerings or to provide services.

We may keep track of and store log files of some of the activities you participate in while using Artec Services. In some cases you are also taking an action when you provide information or content to us. When you access Artec Services from a computer or other device, if applicable, we may collect information from that device about your browser type, location, and Internet Protocol (IP) addresses, Internet Service Provider (ISP), pages visited, referring/exit pages, operating system, date/time stamp, and click stream data. We use this information to analyze trends, to administer Artec Services, to track users’ browsing of the Artec website and to gather demographic information about our user base as a whole.

We use cookies to store information, such as your personal preferences when you visit the Artec website. (Cookies are specific files that a site or its service provider transfers to your computer’s hard drive through your browser (if you allow that) which enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information).

Personal Information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Transactional Data

Certain features such as 3D printing and shipping services are available for Users for a fee. In processing payment for such services we, and our service providers that may be provided such information, will collect certain information necessary to complete your purchase (“Transactional Data”). This information may include your name, billing address, email address, phone number, and Payment Data.

Payment Data, being a part of the Transaction Data includes your payment instrument number (e. g., credit card, debit card, PayPal), your name and billing address, expiration date and the security code associated with your payment instrument (e.g., the CSV or CVV). Payment Data is used to complete your order, as well as for the detection and prevention of fraud. In support of this use, Artec may share your Payment Data with payment providers, banks and other entities that process payment transactions or other financial services, and for fraud prevention and credit risk reduction. Artec may retain your payment instrument data but not all Payment data for as long as reasonably necessary to complete your existing transaction, to comply with Artec’s legal and reporting requirements, and for the detection and prevention of fraud.

We may retain Transactional Data as long as is necessary to fulfill the purposes specified in this Privacy Policy and for record keeping, subject to statutory or regulatory retention requirements and legitimate business needs. We may collect information related to your transactions performed using Artec Services.

How we protect your information

To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, we utilize appropriate physical, technical and administrative procedures to safeguard the information we collect. All user card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best pieces of software available for secure commerce transactions.

Although we try our best to prevent unauthorized access or disclosure, please be aware that there are risks inherent in sharing information and that no security measures are perfect or impenetrable. We caution you that perfect security does not exist on the Internet. We cannot control the actions of other Users with whom you share your information. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share through Artec Services will not become publicly available. We are not responsible for third party circumvention of any privacy settings or security measures of Artec Services.

Sharing of your information

We do not sell, trade or otherwise transfer to third parties your personally identifiable information except as noted in this Privacy Policy.

We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud, theft, harassment and other rights. We can (and you authorize us to) disclose any information about you, including the content of your online communications, if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) protect or defend the rights or property of Artec or third parties; (c) assist in an investigation; or (d) respond to an emergency that poses a threat to the safety of Users or other persons.

We may share your information (including but not limited to information from cookies, log files, device identifiers, usage data and 3D scans made by you through the Site) with businesses that are legally part of the same group of companies that Artec is part of, or that become part of that group or companies controlled by Artec (“Affiliates”). We and our Affiliates may use this information to help provide, understand, and improve Artec Services (including by providing analytics) available on or through the Site and Affiliates’ own services (including by providing you with better and more relevant experiences).

If the ownership of all or substantially all of our company changes, we may transfer your information, including Personal Information, to the new owner so the service can continue to operate.

We may also share your Personal Information as well as information from tools like cookies, log files, and device identifiers and location data, with third-party organizations that help us in operating our Site, conducting our business and providing Artec Services to you, such as payment providers (“Service Providers”). Our Service Providers will be given access to your information as is reasonably necessary to provide Artec Services under reasonable confidentiality terms. Artec, its Affiliates and Service Providers may use your information and your content created using Artec Services through the Site, for a commercially reasonable time for backup, archival, and/or audit purposes or any other purposes, at their discretion; and by accepting the Terms of Use you irrevocable agree to that.

We may provide third parties with aggregate statistics about our members, traffic patterns, and related web information. This data reflects website usage patterns gathered during visits to our website each month but does not contain behavioral or identifying information about any individual User, unless that User has given us permission to share that information. We may also provide log files and other databases of user information to third parties for analysis, so we can get a better understanding of traffic through our Site.

We may also use third-party advertisements on Artec Services to support Artec. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our website, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP , the browser you used to visit our Site, and in some cases, whether you have Flash installed.

International Transfer of Personal Information

Your information may be stored and processed in any country in which we maintain facilities. Due to the nature of our business, for the purposes set out above we reserve the right to transfer your Personal Information to parties located in other countries outside the European Union (including the United States and other countries that have a different data protection regime than is found in the country where you are based in accordance with and subject to the conditions provided by the applicable law). With no doubt, we may also share and transfer your information internationally to our group companies, service providers, business partners and governmental or public authorities. By using Artec Services, you consent to any such share and transfer of information by us.

Linked Sites

We may provide links on the website to other sites of interest; however, we do not review or endorse the content of these sites, and are not responsible for the privacy policies of websites to which our website links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies and terms of use before providing any data to them. You should contact these entities directly if you have any questions about the use of the information that they collect.

Your consent

By using Artec Services, you agree to the terms of this Privacy Policy as they may be amended as necessary. Any dispute over privacy is subject to this Privacy Policy and Artec Terms of Use, which include limitations on damages and application of the laws of Luxembourg.

Changes to our Privacy Policy

If we change our Privacy Policy, we will post the revised Privacy Policy here with an updated revision date. Please check frequently the Site to see if the Privacy Policy is changed. If we make significant changes to our statement, we also may, but are not obliged to, notify all members whose personal information we have retained by means such as sending an email or posting a notice on our Site.

Policy Regarding Children

Artec Services is not directed to children under the age of thirteen and we do not knowingly collect personally identifiable information from children under the age of thirteen as part of Artec Services. If we become aware that we have inadvertently received personally identifiable information from a User under the age of thirteen as part of Artec Services, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen as part of Artec Services.

Contacting Us

If there are any questions regarding this Privacy Policy you may contact us at In order for us to take the appropriate action please describe in reasonable detail the nature of your request or inquiry.


This Privacy Policy was posted in September, 2015

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