Warranty & Delivery Information
Last updated April 13, 2021.
We're proud to say that most of our products are always in stock, and can be shipped from the Artec warehouse on the same or next business day. However, certain items may have an extended delivery time due to an exceptionally high demand. Since our products are sold and brought to you through our authorized sales channel, delivery terms and time frames can vary slightly depending on your or the dealer’s location. For this reason, we recommend inquiring about delivery times with your dealer prior to your purchase.
All Artec 3D scanners are covered by a 2-year warranty that protects against material and workmanship defects. The warranty period begins on the date of delivery of the device.
Consumable parts of the device are not covered by the warranty: bulbs (3D projector xenon flashbulbs), electrical consumables, batteries, or any other accessories purchased with an Artec 3D scanner are excluded from coverage. The same applies to optional scanner accessories that are available for purchase separately.
An Artec 3D scanner can only be repaired under warranty following an in-house inspection by an Artec 3D repair technician, and under the condition that the scanner is found to be defective in material or workmanship.
The Artec repair technician will make photographic records and attach them to the repair report. These records may include pictures of the received package condition (if inadequately packed or damaged), and scanner condition (examination for signs of external and internal damage, and overall condition report).
In order for the warranty to be valid, the scanner must mandatorily be returned for repair in its original protective packaging. Please check with your local dealer or the Artec Support Team if you're not sure what the original packaging for your scanner is.
Should the scanner be received by Artec in an unacceptable form of packaging, Artec will provide correct packaging for the return shipment, with the end-user being liable for the charges.
The warranty does not cover any transportation or insurance costs. In case of a warranty repair, please contact your local Artec dealer/distributor in order to help you organize the shipment of your device to Artec, and to clarify all details of the procedure.
Dead on Arrival
In the event that an Artec scanner is Dead on Arrival (DOA), the Buyer has 14 (fourteen) days to return the product to Artec 3D and request a replacement. If the product is not returned within 14 (fourteen) days starting from the delivery date, it becomes ineligible for a DOA replacement and can only be treated under normal warranty conditions.
The warranty does not apply to any defects or damage resulting from abnormal use, including but not limited to: alteration, modification, neglect, misuse, connection to an improper power source, exposure to harsh conditions and/or liquids, damage resulting from transportation. The warranty does not cover a product that has been lost, stolen, dropped, shattered, or modified in any way.
If any parts of the scanner are found to be defective and are replaced under warranty, they irrevocably become the property of Artec 3D. They cannot be reclaimed by the scanner owner under any circumstances.
Repairs of Artec 3D devices can only be undertaken by an authorized Artec 3D repair technician.
If upon inspection of the scanner, any signs of tampering or unauthorized repair are discovered, the warranty is immediately voided.
In case you experience any issues with your Artec 3D scanner, or require technical assistance with your device or Artec Studio, please contact your local Artec dealer/distributor directly. You may also contact the Artec Support Team.