Technical support engineer fluent in Chinese and English

We’re looking for a technical support specialist to join our office in Shanghai.

If you love interacting with customers and have the necessary skills to work technical wonders – you’re going to like it here with us!

Job scope:

• Help customers with technical issues (mostly via email, sometimes via phone)
• Support sales team during trade shows
• Assist sales team with 3D scanning service jobs (check scanners, organize repair tasks, etc.)
• During unoccupied time at work, assist showroom team with preparing figurines for 3D printing

Requirements:

• Technical support background, or an eagerness to help customers
• Fluency in English and Chinese. Other languages will be a plus.
• Willingness to travel (both domestically and internationally)

Advantages:

• Knowledge of 3D modeling and/or CAD software (3D Systems, Autodesk, Rhino, ZBrush, Blender, etc.)
• Expertise in electronics, medium-sized hardware
• Experience with 3D scanning and/or 3D printing
• Experience working with clients in different time zones

What we offer:

• A comfortable office in Shanghai (relocation expenses will be covered, if required)
• A fun, relaxed atmosphere to work, bring your ideas to life, and fulfil your ambitions
• Flexible timetable
• Competitive salary