Technical support engineer fluent in Chinese and English

We’re looking for a technical support specialist to join our office in Shanghai.

If you love interacting with customers and have the necessary skills to work technical wonders – you’re going to like it here with us!

Job scope:

• Assist Artec partners and end users with resolving technical issues via email, phone, WeChat, and remote sessions
• Help set up the partner support pipeline and control the quality of support provided by partners across Asia
• Keep abreast of best practices in reverse engineering, possess a sound grasp of software (Geomagic solutions certification/photogrammetry) and share your knowledge with partners as well as the Artec team
• Help create content in English/Chinese for Artec’s Support Center
• Assist with Artec Studio localization into Chinese
• Participate in webinars, training sessions, and demos for Chinese partners; prepare relevant documentation
• Work alongside the sales team during trade shows, taking care of technical issues (prepare scanners, laptops, objects for scanning, etc.)
• Assist the sales team with 3D scanning service tasks (check scanners, organize repair work, etc.)
• Provide IT services locally as needed

Requirements:

• Technical support background, or an eagerness to help customers
• Fluency in English and Chinese. Other languages will be a plus.
• Willingness to travel (both domestically and internationally)

Advantages:

• Knowledge of 3D modeling and/or CAD software (3D Systems, Autodesk, Rhino, ZBrush, Blender, etc.)
• Expertise in electronics, medium-sized hardware
• Experience with 3D scanning and/or 3D printing
• Experience working with clients in different time zones

What we offer:

• A comfortable office in Shanghai (relocation expenses will be covered, if required)
• A fun, relaxed atmosphere to work, bring your ideas to life, and fulfil your ambitions
• Flexible timetable
• Competitive salary