Technical support engineer fluent in Chinese and English
We’re looking for a technical support specialist to join our office in Shanghai.
If you love interacting with customers and have the necessary skills to work technical wonders – you’re going to like it here with us!
Job scope:
Assist Artec partners and end users with resolving technical issues via email, phone, WeChat, and remote sessions
Help set up the partner support pipeline and control the quality of support provided by partners across Asia
Keep abreast of best practices in reverse engineering, possess a sound grasp of software (Geomagic solutions certification/photogrammetry) and share your knowledge with partners as well as the Artec team
Help create content in English/Chinese for Artec’s Support Center
Assist with Artec Studio localization into Chinese
Participate in webinars, training sessions, and demos for Chinese partners; prepare relevant documentation
Work alongside the sales team during trade shows, taking care of technical issues (prepare scanners, laptops, objects for scanning, etc.)
Assist the sales team with 3D scanning service tasks (check scanners, organize repair work, etc.)
Provide IT services locally as needed
Requirements:
Technical support background, or an eagerness to help customers
Fluency in English and Chinese. Other languages will be a plus.
Willingness to travel (both domestically and internationally)
Advantages:
Knowledge of 3D modeling and/or CAD software (3D Systems, Autodesk, Rhino, ZBrush, Blender, etc.)
Expertise in electronics, medium-sized hardware
Experience with 3D scanning and/or 3D printing
Experience working with clients in different time zones
What we offer:
A comfortable office in Shanghai (relocation expenses will be covered, if required)
A fun, relaxed atmosphere to work, bring your ideas to life, and fulfil your ambitions