Business development

Support Engineer (Luxembourg)

We are looking for a support specialist in Luxembourg.

If you love communicating and have the necessary skills to help people and create small technical miracles – you’re going to like it here!

Job scope:

  • Assist Artec partners and end users with resolving technical issues via email, phone, and remote sessions
  • Help set up the partner support pipeline and control the quality of support provided by partners
  • Help create content in English/German/French for Artec’s Support Center
  • Participate in webinars, training sessions, and demos for Chinese partners; prepare relevant documentation
  • Work alongside the sales team during trade shows, taking care of technical issues (prepare scanners, laptops, objects for scanning, etc.)
  • Assist the sales team with 3D scanning service tasks (check scanners, organize repair work, etc.)

Requirements:

  • Technical support experience (ideally or at least desire to work with the Customers)
  • Fluency in English, French, and German. Other European languages will be an advantage.
  • Willingness and possibility to travel (international and domestic)

Advantages:

  • Knowledge of software for 3D modeling and/or CAD (3D Systems, Autodesk, Rhino, ZBrush, Blender, etc)
  • Skills in electronics, medium-sized machinery
  • Experience in 3D scanning and/or 3D printing
  • Experience in working with clients who are located worldwide in different time zones

We offer:

  • Comfortable office in Luxembourg
  • A fun, relaxed place to work and develop your own ideas and ambitions
  • Official salary, medical insurance
  • Flexible timetable
  • Corporate collection of board games

Tell us about
yourself please:

Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png bmp eps tif pict psd txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit tar zip.