Business development

Support Engineer (Luxembourg)

We are looking for a support specialist in Luxembourg.

If you love communicating and have the necessary skills to help people and create small technical miracles – you’re going to like it here!

Job scope:

  • Assist Artec partners and end users with resolving technical issues via email, phone, and remote sessions
  • Help set up the partner support pipeline and control the quality of support provided by partners
  • Help create content in English/German/French for Artec’s Support Center
  • Participate in webinars, training sessions, and demos for Chinese partners; prepare relevant documentation
  • Work alongside the sales team during trade shows, taking care of technical issues (prepare scanners, laptops, objects for scanning, etc.)
  • Assist the sales team with 3D scanning service tasks (check scanners, organize repair work, etc.)


  • Technical support experience (ideally or at least desire to work with the Customers)
  • Fluency in English, French, and German. Other European languages will be an advantage.
  • Willingness and possibility to travel (international and domestic)


  • Knowledge of software for 3D modeling and/or CAD (3D Systems, Autodesk, Rhino, ZBrush, Blender, etc)
  • Skills in electronics, medium-sized machinery
  • Experience in 3D scanning and/or 3D printing
  • Experience in working with clients who are located worldwide in different time zones

We offer:

  • Comfortable office in Luxembourg
  • A fun, relaxed place to work and develop your own ideas and ambitions
  • Official salary, medical insurance
  • Flexible timetable
  • Corporate collection of board games

Tell us about
yourself please:

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