Business development

Call Center Team Leader

Artec 3D develops the world’s leading 3D scanners, innovative 3D data processing technology, and facial recognition systems. Our clients make some of the best cars, aircraft, computers, consumer electronics, video games, clothing, and security systems.

Headquartered in Luxembourg, Artec 3D has offices in Moscow, Shanghai, and California. The company is made up of bright, forward-thinking, and motivated people with a sense of fun and adventure.

We’re looking for a talented and hardworking leader to manage day-to-day operation of our call center, and to engage the team to constantly achieve two primary goals: to maintain our brand’s reputation for exceptional customer service, and to boost sales.

Job scope:

  • Lead and coordinate call center work
  • Produce and update working schedules for call center agents
  • Oversee and handle incoming sales inquiries via emails and phone calls
  • Identify and escalate priority issues and report them to the high-level management
  • Assess the quality of customer conversations
  • Provide ongoing coaching to agents, give feedback on how they can improve
  • Monitor and drive individual and team performance
  • Provide ongoing motivation of the team to ensure a positive mindset and customer-focused attitude remain strong
  • Help to train new employees and inform them about the company's customer management policies
  • Create and revise guidelines for agents
  • Work in close collaboration with Artec sales, support, and marketing teams to implement appropriate strategies
  • Continually update knowledge on the company's products and services

Requirements:

  • Fluent English
  • People management experience in a contact center environment
  • Knowledge of CRM systems and practices
  • Outstanding interpersonal, communication, and presentation skills
  • Problem-solving
  • Empathy
  • Team-building
  • Driven to improve sales and activity performance beyond targets

Preferred:

  • Knowledge of other languages is a great plus
  • Strong attention to detail and analytical thinking
  • Proactive and creative approach to tasks
  • Self-motivated with an engaging level of enthusiasm
  • Interest in technology

Culture and benefits:

  • Central Moscow location with a modern, spacious office
  • Warm, friendly, international atmosphere
  • Medical insurance
  • Competitive salary

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